Terms and conditions
We accept orders between 9AM and 10:30 PM during weekdays and between 11AM and 10:30 PM during weekends.
The prices are the same as in the restaurant. Packaging for food are for free. For delivery you pay delivery fee according the delivery zone. When you place an order from more than one restaurant, you will pay extra fee for each restaurant - 100 CZK in Prague and 30 - 50 CZK in other cities.
Minimum order for food is 8 EUR.
We deliver food by our own drivers equipped with GPS navigation and GPS tracking so the operators have an overview of the current status of each order.
Our goal is to deliver your order in the shortest time as soon as possible that's why we delivery orders separately. Our rated time of delivery is 60 minutes. For orders from more than one restaurant the delivery time can be prolonged 30 minutes for each next restaurant.
DELAY OF THE ORDER
The delivery time is counted from sending of the order or from the time of change of the order because in restaurantÂ In case we can not confirm the order the delivery time is counted from real confirmation. If the delay is longer than 30 minutes you have a claim for the discount 50 % if delivery fee. If the delay is longer than 60 minutes you have a claim for the discount 100 % of delivery fee.Because of long distance these discount are not valid for zone 6 and higher and also for orders over 2000 CZK because of long time of preparation.
We allow to pay by many ways of payment.We accept cash in czech crowns and in foreign currency, meal vouchers, credit card with online payment, credit card with payment through terminal and credit. If you prepay the credit for more than amountÂ 100 EUR we give you a credit with 3 % bonus. Companies can pay by an invoice.
Order will always be confirmed by our operators within 10 minutes of placing an order.
In case of successful payment card online order is processed, although not confirmed order by telephone.
In case that you are not be reached on the phone, we wil send you sms and an email asking for confirmation. The order can not be handled until it is confirmed by telephone, so please always keep your phone with you.
CANCELATION OF THE ORDER
If it's necessary to cancel order it must be as fast as possible call to our operators
If the food is already preparinf, cancellations is not possible. Orders can also be canceled if the delay is greater than 30 minutes and it was not excused.
COMPLAINTS OF THE ORDER
Please check your order right after our supplier hands it to you, while he is still present. If some item is missing immediately call to our operators. Our company can not assume any liability for food which is not consumed within half an hour after delivery.